Beschreibung The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (English Edition). The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a Copycat Rule #25. Treat Every Customer like a RegularRule #39: Don’t Try Too HardAs simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.
The Customer Rules: The 39 Essential Rules for Delivering ~ The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - Ebook written by Lee Cockerell. Read this book using Google Play Books app on your PC, android, iOS devices. Download for offline reading, highlight, bookmark or take notes while you read The Customer Rules: The 39 Essential Rules for Delivering Sensational Service.
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The Customer Rules: The 39 Essential Rules for Delivering ~ From BetweenDisney The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell presents the former Disney executive's thoughts on providing excellent customer service. Cockerell provides 39 separate short chapters that are easy to read and digest for those wanting to know more about superior customer service. Cockerell's chapters generally focus on relationship building, preparation, and going beyond expectations. In many ways his guidance .
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The Customer Rules: The 39 Essential Rules for Delivering ~ Cockerell, a service industry veteran and former executive v-p of operations at Walt Disney World, offers a slim, obvious listing of the rules of customer service. The author of Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney, Cockerell believes that treating customers right is the most important goal of any business, which will directly serve the business’s .
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Lee Cockerell - ~ The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (English Edition) 05.03.2013. von Lee Cockerell ( 163 ) €9.52. The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon .
Lipp, D: Disney U: How Disney University Develops the ~ The Customer Rules: The 39 essential rules for delivering sensational service Lee Cockerell. 4,6 von 5 Sternen 164. Taschenbuch. 14,40 € The Experience: The 5 Principles of Disney Service and Relationship Excellence Bruce Loeffler. 4,8 von 5 Sternen 27. Gebundene Ausgabe. 19,29 € The Disney Way: Harnessing the Management Secrets of Disney in Your Company Bill Capodagli. 4,6 von 5 Sternen .
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